Wholesale & eBay Forum Supplier Reviews, Complaints and Scams DealeXtreme feedback on response time

 

DealeXtreme feedback on response time


tony26
Full Member
  • Posts: 7
  • Joined: 31 Jul 17
  • Karma:
17 Jan 18 08:54:53 pm
Hello,

I have sent DealeXtreme(dx.com) three messages on SaleHoo and never received a reply.

Does anyone else have that problem?

Thanks,
Tony


Last edited by shane_salehoo on 25 Apr 18 04:05:49 pm, edited 1 time in total.

fudjj
Site Admin
  • Posts: 6504
  • Joined: 27 Jul 07
  • Karma:
18 Jan 18 12:27:14 am
Hi Tony,

Unfortunately, it's not uncommon for suppliers to treat email inquiries as non-priorities, even ignoring them completely on many occasions. It's a real blight on their level of customer service, but it is far more common than you would suspect.

Many treat email inquiries is a nuisance and a waste of their time, it's one of my pet hates and I'm quite sure that I'm not the only one. If possible, the best way to contact any supplier is by phone, that seems to be the one line of communication that no one ignores or should I say, not many ignore!

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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fashiontiy
Directory Approved Supplier
  • Posts: 47
  • Joined: 27 Nov 17
  • Karma:
18 Jan 18 02:02:51 pm
tony26 wrote:Hello,

I have sent DealeXtreme(dx.com) three messages on Salehoo and never received a reply.

Does anyone else have that problem?

Thanks,
Tony


Dear Tony,

We specialize in serving small and medium fashion accessories wholesalers and retailers.

We now communicate with our guests using real-time communication, which is more direct, accurate and timely.

Failure to provide our customers with quality service is not acceptable to us.


FashionTIY - One stop wholesale sourcing various fashions
Email: tiy@fashiontiy.com
Cell: +1(302)595-7992
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faber.usme
Full Member
  • Posts: 16
  • Joined: 12 Jan 18
  • Karma:
2 Jun 18 01:28:25 am
They never answer messages. I have left them many and they do not say anything. Their delivery times are supremely delayed.


fudjj
Site Admin
  • Posts: 6504
  • Joined: 27 Jul 07
  • Karma:
2 Jun 18 06:27:41 pm
Not the first time we've heard this, so I've asked support to follow up with this supplier to try and establish if they have a tech issue or what exactly is happening to give members some insight into the problem.

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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fudjj
Site Admin
  • Posts: 6504
  • Joined: 27 Jul 07
  • Karma:
4 Jun 18 06:12:06 pm
Members should be advised that after a review of this supplier's level of Customer Service, they have now been suspended from the SaleHoo directory.


Mark (fudjj)

Community Manager
SaleHoo.com

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