Very true, they could really want to support their dropshippers but internal communication might be a challenge. I also understand right this moment is a crazy time, and building...

I agree, I do try to give people the benifit of the doubt, but it is a little hard to get info, even if we are asking for more technical type information.

They have passed my questions and comments to the website/IT group. With in the last 6 months or so they had updated their normal customer website. The old site was not organized...

i heard from them, trying to explain again what the problem is

Thank you as always for helping out. It is appreciated and I will update the post with what I find out to help let people know whats going on.